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We're thrilled to offer FREE worldwide shipping for all orders ! Please be aware that we require an average of 2 to 3 working days to process your order before dispatch. Rest assured, we're working diligently to get your order to you as quickly as possible! Once dispatched, the estimated delivery time ranges from 6 to 18 business days , depending on your location. Please consider potential delays due to holidays, natural disasters, or pandemics.
For pre-ordered or back-ordered items:
If your order includes pre-ordered or back-ordered items, we'll ship the available items immediately and the rest as soon as they are in stock. If you receive only part of your order initially, don't worry – the remaining items will follow shortly.
Tracking your order:
Expect a confirmation email or text (if you provided a mobile number) with a tracking ID and a link to monitor your package's journey. Visit our Tracking Page for updates. Please allow 1 to 3 working days for the tracking information to appear.
Wrong address disclaimer:
Ensure the shipping address is correct; however, if an error occurs, contact us promptly at oxydoxygadgets@gmail.com. We strive to expedite processing and shipping, but corrections are possible within a limited timeframe.
Cancellation:
You can cancel your order within 24 hours of placing it. Allow 3-5 business days for the refund to reflect on your original payment method.
Returns:
Our return policy lasts 14 days. To be eligible, items must be unused and in the original packaging. Some items, like health and personal care products, are non-returnable. For returns, email us at oxydoxygadgets@gmail.com with your receipt or proof of purchase.
Refunds:
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your Paypal account or the credit card or original payment method within a specified timeframe.
Late or missing refunds:
Check your bank account, contact your credit card company, and then your bank if a refund is delayed. If issues persist, email us at oxydoxygadgets@gmail.com.
Sale items, Exchanges, and Gifts:
Refer to our detailed policy on these matters in our Refund Policy.
Shipping for Returns:
Email us at oxydoxygadgets@gmail.com to initiate the return process. You are responsible for return shipping costs.
Lost/Stolen Packages:
oxydoxygadgets Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at oxydoxygadgets@gmail.com.
Cancellation:
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at oxydoxygadgets@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here oxydoxygadgets@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at oxydoxygadgets@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.